Privacy Policy
Last updated: 13 August 2026
Laundry Bot ("we", "us", "our") provides laundry pickup, wash, dry, fold and delivery services across Sydney's Eastern Suburbs. This policy explains what personal information we collect, how we use it, and your rights regarding that information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
- Contact details you provide when booking: name, mobile number, email address and delivery address or suburb.
- Booking details: pickup and delivery preferences, service selections, and notes you leave for your driver.
- Communications sent to us via the booking form, WhatsApp, phone or email.
- Basic technical information from visiting our website, such as browser type and pages viewed, used only to keep the site working well.
How we use your information
- To schedule, confirm and fulfil your laundry pickup and delivery.
- To send SMS or WhatsApp updates about your order, including weigh-in totals and payment links.
- To respond to enquiries and provide customer support.
- To improve our service and coverage areas.
How we share your information
We do not sell your personal information. We only share it with trusted partners directly involved in fulfilling your order — such as our laundering partner and payment processor — and only to the extent needed to complete your service. We may disclose information if required by law.
Payment information
Payments are processed through a secure third-party payment link sent via text message. We do not store your card details.
Data security
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.
Your rights
You can ask us to access, correct or delete the personal information we hold about you at any time by contacting us using the details below.
Contact us
For any privacy questions or requests, reach us at hello@laundrybot.com.au or +61 488 860 746.